Terms and Conditions
Our Terms & Conditions.
Bookings and subsequent contracts shall be interpreted according to the laws and regulations of the United Republic of Tanzania.
DEPOSIT & PAYMENT
A 30% deposit is required to secure a booking. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client.
Final balance payment of the tour booked is required to be paid not later than 28 days before the tour starts. If the full amount is not paid at least 28 days prior to the departure, the Company reserves the right to treat the booking as cancelled and the deposit shall be forfeited.
Clients booking within 28 days of tour departure are required to pay the full amount immediately to secure the reservation.
All bank charges are to be settled by the client. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you subsequently.
Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.
If a booking is cancelled the client is subject to a cancellation fee as follows:-
- Cancellation received 35 days or more before the tour starts: No Cancellation Fees will be charged
- Cancellation received 11 - 34 days before the tour starts: 30% Cancellation Fee will be charged
- Cancellation received 3 – 10 days before the tour starts: 50% Cancellation Fee will be charge
- Cancellation received within 48hrs before the tours starts: 100% Cancellation Fee will be charged
PASSPORTS, VISAS AND OTHER TRAVEL PAPERS
It is the client's sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client's documentation and related matters prior to commencement of the tour.
At any time, all baggage and personal effects are at the client's responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
Clients are entitled to one bag of not more than 15 -20kg (backpack or soft bag - no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our tours and on some "bush" flights other baggage regulations may apply.
The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
The client accepts full responsibility for all risks involved.
AUTHORITY ON TOUR
The decisions of the Company's guide/driver on tour shall at all times be final and binding. The client must at all times comply with the laws, customs and foreign exchange regulations of all countries visited.
All our prices are based on the current national park fees and taxes. There have been ongoing talks that East African countries will be undergoing changes to tax regulations. Should the authorities decide on increasing fees and taxes, even though they might currently not be scheduled, we would subsequently have to pass on these increases to the client.
For any questions, clarifications or suggestions. Kindly do not hesitate to get in touch with us. We will reply your mail as soon as possible.
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